Posts Tagged ‘Galway Clinic’
Many of you attending the practice are on treatments that increase could your risk of infection and are appropriately trying to stay close to home. With social distancing and stay home advice, attending appointments in person can be difficult.
However those with arthritis and other related conditions, are all too aware that flare ups can occur at any time (especially at times of stress). People will remain unwell from their underlying conditions regardless of whether they develop a Corona virus infection. There are certain problems can wait, but others that require more urgent medical attention.
We are trying to offer a service that is both appropriate to acute medical needs of our patients but also one that is as safe as possible. We have therefore put a number of measures in place to allow us to continue to help our patients as safely as possible.
In addition to strict office staff adherence to the Health Protection Surveillance Centre (HSPC) guidance on social distancing and hygiene in the workplace, we have put in place a number of other measures to reduce the likelihood of Corona virus infection in our office.
These are to allow us to maintain essential medical services for our patients while ensuring the safety of our patients and staff.
Postponing Non Urgent Visits
Only patients with semi-urgent, urgent problems, or emergencies are being seen in person. All non-urgent appointments have been postponed or are being performed remotely using video consultations or phone visits. Each patients problems will be assessed in their own right but we will be erring on the side of caution where infection risk is concerned.
Video Consultations and Phone visits
All efforts are being made to carry out visits over internet based video consultations and phone to minimise unnecessary visits to the office. This in turn will reduce the number of patients attending the office in person and traffic through the waiting room area.
Minimising likelihood of exposure to Corona Virus infection for those who need to attend in person.
Suite 19 is in a part of the building separated from main hospital by a lobby and restaurant (which is currently restricted to staff). The Galway Clinic is not a designated receiving hospital for patients with Corona Virus infections and is not receiving visitors.
All patients who need to attend in person are pre-screened within 24 hours of attendance for common symptoms or risk factors of Corona Virus infection including; recent travel abroad, contacts with those infected (or suspected of being infected) with Corona Virus.
All patients screened again at main entrance of the hospital by Galway Clinic staff. Those with symptoms or risk factors will be asked to phone office and assessed by doctor before entering office.
The practice is following HSE / HSPC guidelines in relation to management of health care workers, and measures are in place to reduce the potential risk of spread of infection between members of staff and between staff the our patients.
Waiting room measures
- All those attending will be asked to wait in their car and will be contacted when it is time to come to office to reduce minimise spent in the waiting room.
- Appointments are also spaced appropriately to reduce congestion in the waiting room.
- All waiting room chairs are spaced 2 meters apart.
- All patients asked to clean hands on entry at reception with alcohol gel and on leaving.
- Protective screens have been put in place to limit contact between patients and staff in the office and all of non-essential paper work between patients and staff has ceased.
Doctors assessing patients will wear appropriate protective masks, gloves, aprons and goggles and maintain appropriate social distancing except where close physical examination or a procedure are required.
All relevant surfaces will be disinfected between patient visits
Appointment visit times will be kept to a minimum to reduce any potential exposure to infection.
These measures may change over the coming weeks so please check back here for further updates.
If you have any concerns of questions about your visit or these measures please email us on email@example.com
As part of a number of measures we are taking in our office to ensure the safety of vulnerable patients and our staff, we are asking patients a few questions to help and identify those patients who may have an infection.
Patients will be contacted before their appointment to ensure that they don’t have any symptoms of Corona virus, or risk factors that might increase the likelihood of their having it. Thanks for your co-operation.
If you have any of the following apply to you please call before you attend on 091 720095.
Cough, Difficulty breathing, a fever of flu like symptoms
Symptoms of a cold or other viral illness.
Recent exposure to someone with confirmed or with suspected Corona Virus infection
Travel outside the country in the past 2 weeks
This is just to let you all know that I have decided to suspend physical appointments in my office for the foreseeable future. These will be replaced, where possible, with video and telephone consultations which have been in place for the last week, and are working well.
I will still be available to provide emergency, in person care, where necessary.
As the spread of the Corona virus in the community deepens, so does the likelihood of being exposed to the virus, particularly to those carrying the virus, who have not yet developed symptoms. This makes it very difficult to identify those at risk of spreading infection.
I have made this difficult decision to to protect all of those under my care, my staff, and myself from unnecessary exposure to the virus, and to assist public health efforts to slow its spread through social distancing.
I also have a duty of care to provide on-going care to existing patients, and I will continue to provide support using video consultations and the phone.
I am also asking all patients with non urgent problems to postpone their visits for the moment. All non-urgent new patient appointments will also be postponed.
This situation will remain in place until April 19th 2020 in the first place. Please check back here for updates.
Where patients need to attend in person, additional special precautions will be taken to protect patients and staff.
Infusion therapies will continue as scheduled but extra precautions are in place. If there is any change to this situation the infusion centre will contact you.
I have a scheduled appointment. Do I need to contact the office?
No. My office will contact you directly to arrange a video or phone appointment, or to reschedule.
I don’t have an appointment but need one. What do I do?
Rest assured the office team are all still working and contactable. The best way to contact the office at the moment is by email on firstname.lastname@example.org (not GDPR compliant but I’ll leave that up to you). The phone has been particularly busy this week so it currently the easiest way to get in touch.
Thanks for your patience and understanding at this difficult time. Stay safe.
Dr. Ronan Kavanagh MD FRCPI